[James Golding]

Yes. We basically worked out that when you input the URL into the shortcode, make sure that it isn’t turned into a link. It needs to remain as the URL only, in text form.

When it is a clickable link within the shortcode, it has been turned into an anchor tag, like so:

<a href="someurl.com">someurl.com</a>

When it is like, this, the shortcode builder cannot recognise it as a URL, so it doesn’t know where to find the image you want to include. Therefore, make sure it is not a clickable anchor tag link, like so:

someurl.com

I hope this helps!

[James Golding]

Hi

Thanks for that. I am looking forward to hearing from you soon.

I’ve noticed now that it has happened in many different instances. Essentially, it happens whenever an image URL needs to be included within short code from your Dashboard > Appearance > Theme Options > Short Code section. I think I can count 5 instances on the Home page and one instance on the About page, so 6 in total.

I copy the image URLs straight from the Media section of the WordPress dashboard, so I am sure they are correct.

Also, when I am making changes on the Dashboard > Appearance > Theme Options > Sections area, for each individual section, it seems to have zero effect on what appears on the homepage, so I am not sure why it is there.

I am really looking forward to your feedback, so I can get this issue corrected.

Best wishes

James

[James Golding]

Hi there

Thanks very much for your reply. I really appreciate it.

I have just emailed you at the support email address, so hopefully you will be able to take a look and let me know what I need to do to get the homepage working properly.

As I say, I can’t get the background image from the video section to display and in addition, I can’t seem to select a background colour for any of the other sections. Hopefully it is something simple for you to help me with.

Best wishes

James

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