No response from Support - usual time to get back? - FlyThemes

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No response from Support – usual time to get back?

This topic has 5 replies, 3 voices, and was last updated 8 years, 3 months ago by FlyThemes.

Viewing 6 posts - 1 through 6 (of 6 total)

Author

Posts
September 9, 2016 at 9:51 am #5476

David
Participant

I have sent a report request to support, but not had any acknowledgement or contact. Any idea what the reply time is?

September 9, 2016 at 11:06 am #5478

Sheila
Participant

Sometimes it’s really quick…sometimes not so much. I’ve been waiting all week for a response or to see that they have fixed what’s wrong with my site and nothing. It’s getting exasperating as I want to take my site live but some of the things that need fixing are to blatant.

September 9, 2016 at 11:14 am #5479

David
Participant

Thanks. We are the same position, all is ready to go live, but two issues on post that we need to sort out: ‘Posted by Admin’ & ‘0 Comments’ appearing.

Hopefully support will respond soon…..

September 9, 2016 at 6:00 pm #5485

David
Participant

Still no reply from support; not good.

September 10, 2016 at 9:55 am #5489

David
Participant

Stil no reply. Just sent request for the 5th time.

September 11, 2016 at 8:40 am #5513

FlyThemes
Keymaster

Hi

We are sorry for the delay in response since our theme are working with the system maintaince. We apologize for the delay and will assure you to connect with you qucikly.

Thank You
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