Order on Hold

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • June 27, 2020 at 7:44 pm #45375
    James Custer
    Participant

    Why would my order be on “Hold” when everything went through? It’s a digital product and access should therefore be instantaneous.

    June 29, 2020 at 11:03 am #45454
    FlyThemes
    Keymaster

    Hi

    As we have checked the system and seem that your order was completed. Once the purchase is completed the system hold the order for 5 min for checking fraudulent transaction.

    Thank You

    January 2, 2021 at 10:16 pm #48138
    JORDAN SPROGIS
    Participant

    What if the theme is on hold for longer than 5 minutes?

    January 4, 2021 at 10:21 am #48155
    FlyThemes
    Keymaster

    Hi

    The hold release automatically once the gateway approved the payment. This process cannot take longer than 15 min.

    Thank You

    August 24, 2021 at 8:12 pm #49619
    Patrick Black
    Participant

    My order #49618 has been on hold for over an hour. can you tell me what is going on???

    August 24, 2021 at 8:17 pm #49620
    Patrick Black
    Participant

    The money came out of my bank account an hour ago so why is it still on hold???

    August 25, 2021 at 9:19 am #49624
    FlyThemes
    Keymaster

    Hi

    We are sorry for the inconvenience.
    We have checked and seems that the order is still on hold due to some technical issue. But we have processed the order manually and you will receive the theme order details and download link on your email.

    Thank You

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